Coffee Friend
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I bought a Gaggia Cadorna bean to…
I bought a Gaggia Cadorna bean to coffee machine. Like other reviewers I found that it had a conversion plug from a European cable, so it was not intended for sale in the UK. Additionally the box was not in great condition. A fault developed swiftly with the door next to the brew unit buckling due to the heat from the brew unit and vented steam. After 3 weeks, multiple emails and phone calls, videos that I sent to them and photos they have denied that there is an issue, blaming user misuse instead. They also completely misunderstand how the unit works and that there is heat generated by the unit at that specific location. I now want a refund but they are not responding at all. They offered to send a new door but this has not arrived (they cost £14.50). Today they are not answering the phone. Please buy from a reputable outlet.