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Failed ID
Hi, I’m sure that I may be contributing to the problem, but I just can’t seem to complete a registration. When I did my personal ID your site said everything was OK. This morning I get a message saying that the ID process had failed. With no explanation as to why it failed. I have now received a response that confirms that everything was OK. “If this is not the case, I have to contact the company”. I don’t know if it’s sorted out and that is why I am paying a fee. The company cannot make the onus on me to contact them if there is a problem. I am paying them to make sure every is in order.