Thomas Cook Airlines
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Never again
Booked flights only to Lanzarote for May this year back in May 2018. Received an email in November stating that the booking had been transferred to SmartLynx (a Latvian charter airline). So not too bothered as it was sometime, same day. Just a concern as they were making changes to the booking so early. Then got another email at end of December stating we had been transferred to different flights, however these were departing and returning 5 days later than our original booking. Not a lot of good as we had a villa booked so would have had nowhere to stay for the last 5 days. When I finally got through to customer service, I was told that the flight had been changed for security reasons (how there can be security reasons 5 months before a flight wasn’t explained to me) but never any apology! I was then asked if I wanted a refund (which I have since received). I’ve now had to book with Jet2 which has cost me an additional £199 as I’ve booked nearer the departure date. Having had trouble with Thomas Cook before over a holiday to Cuba, it’s never again from me.