Contractor Clinic
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I paid $2,500 for their FB advertising…
I paid $2,500 for their FB advertising service with the understanding that is receive 15-20 leads within the first (30) days(Based on what I was told by who recruited me). Well, thankfully while being onboarded, I was told not to expect that based on other factors; well, not only that, I was told that I had to pay ‘extra’ for ad spend. So, I asked ‘several’ times to speak to who recruited me and He was no longer ‘available,’ AFTER I’ve paid my $2,500. Prior to that, He was accessible anytime basically… Then, I was put in touch with a Manager/Supervisor, not sure of the exact title. He offered me a few options to stay on and wanted me to allow them an opportunity to perform what I was told would happen and He offered to cover the ad spend if I agreed to stay. I kindly thanked Him and spoke HIGHLY of the two Ladies that onboarded me and shared that I appreciated the way they handled things, after I shared what had occurred to get me to that point. Then, at that time, I still told Him I just wanted my money back. I explained to Him that I’d felt like a ‘sale’ because what the Recruiter had sold me on, wasn’t what I was experiencing. So, the Supervisor/Manager agreed to refund my $2,500 payment, but they couldn’t refund the ad spend that I’d spent because that goes directly to Facebook and not them. Understandable. He then went on to say that it would take 7-14 business days for my refund to be processed and refunded to me. I told Him I that it should only be 3-5 business days based on what my bank said. He agreed, but said that it could take the 7-14 days, so that’s why they give that timeframe. He also said that He’d stay in touch with me while the process was being handled and keep me abreast of everything. Well, as of today, I still haven’t received my refund of $2,500 but I’ve only been able to speak with the Supervisor/Manager once since our initial conversation. They no longer answer the phone when I call the (4) different phone numbers I have and I was told to submit my requests to their Support channel, which I’ve done ‘several’ times, only to get an automated response saying someone from Customer Service will reach out to me within 24 hours… Nothing. By the way, ALL of their calls are recorded to verify ‘everything’ I’ve stated here on this review. So, if anyone reading this can point me in the right direction of what step(s) I should take next would be greatly appreciated. This is the first step of me attempting to recover my $2,500 since this company has proven they don’t care about anything BUT a sale. Last, I’ve been nothing but extremely patient and kind when communicating with them all and this is how they’ve treated me. Again, all calls are recorded to prove what I’m saying. Proceed with extreme caution…