Intrepid Travel
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'Premium Northern Thailand'
On my return from 'Premium Northern Thailand' in January 24, I contacted Intrepid to discuss what I saw as the ONLY fault in an otherwise superb trip (I have done eight, so I have solid grounds for comparison!) My complaint was centred around the train trip that takes place on day 6 of the tour. Various factors conspired to see the group travel in non-airconditioned carriages for 6 hours! I was heard by senior management of Intrepid, each of whom took my comments most seriously and have kept me advised about their actions. I felt that this matter could not have been more effectively dealt with and gave me continued confidence to travel again with Intrepid.