Thomas Cook Airlines
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CANNOT RECOMMEND
Two family trips to Orlando, but 12 years apart. It took that long to have the confidence to use Thomas Cook again. In 2005, we were delayed for over 24 hours - not ideal when you have children aged 6 years, 3 years and 12 months. Admittedly, they did not leave us as long this time - just 5 hours. However, we were shabbily treated - no complimentary food or drink, lack of information and being rudely maneuvered around the departure gates. I did contact them, but of course they had an exceptional circumstance - airport congestion, which I didn't think warranted a dismissal by them. I went ahead with using an adjudicator and guess what - it was NOW a lightning strike (never mentioned previously) and airport congestion that pushed the delay over 3 hours. Let's conveniently forget about the fact they failed to get the plane to Stansted on time due to overrunning with maintenance, which alone pushed the new departure time back by 3 hrs 10 mins. The use of extraordinary circumstances won the day and they won the case!! Definitely will not use this unscrupulous company again and cannot recommend them.