Mobile Vikings
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Three months to "fix" a non-existent issue. And it's still not fixed.
Three months ago, I received an email from Mobile Vikings stating my VAT number was no longer valid and thus removed from my account. They knew this, because the "government" notified them. Many mails and three months later with Mobile Viking's "client service", the issue was still not resolved. My VAT number was in fact, still valid. It seems very hard to add a VAT number to an account for some reason. Also, they use "Companyweb" as a source apparently instead of the KBO provided by the government, go figure, to check your VAT status. Wanted to test Mobile Vikings for our employees, as what they offer seems enticing, but I'd rather pay a bit extra so I can actually get help from a helpdesk and get a problem fixed. Had a small issue changing from Mobile Vikings to Telenet, thank god Telenet helped resolve the issue in half a day... and not three months. So be wary if you'd opt for Mobile Vikings, as they do take unnecessarily long to "fix" issues — that aren't broken to begin with — whilst not taking their own created issue seriously when you contact them.