KE
Kenwood Travel
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The reason to use Kenwood - Lai is incredible
In a time when anyone can book holidays, there may be a question as to why you would use an agency such as Kenwood. However, my recent experience made it clear why - with less than 24 hours, the airline carrier changed the schedule, which would have prevented us from transferring to our final destination. I emailed Lai, and she was on it - she worked with her contacts to sort out the problem and get us reconfirmed on a different carrier. Lai is a real asset to Kenwood - she listens to what her customers want and designs a suitable holiday. Then, on rare occasions where problems arise, she sorts it out professionally and quickly. As a result of this experience, I will book all future holidays with Lai at Kenwood.