Coffee Friend
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Repeated Failures, Broken Promises, and No Refund – Avoid This Company!
Their system dropped part of my address, causing the first delivery to fail. I repeatedly phoned and emailed, asking for this to be corrected. Eventually, they agreed to send a replacement, claiming it would be dispatched that day—then the next day—always with excuses about a new warehouse or courier. A representative "guaranteed 100%" that it would be sent that day, yet three days later, it still hadn't been. Over a month after my original order, they finally shipped it, only to fail to update my address, leading to another failed delivery. Now, there's no communication regarding my refund for the expensive coffee grinder I never received. Meanwhile, I ordered from a competitor, and my item has already arrived. Incredibly poor service—avoid this company.