Michaels Stores
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I would rate it 0 if possible
I would rate it 0 if possible, horrible retailer. I purchased a frame on Sunday but when I got home realized it wasn't going to work. I accidently shredded the receipt but all I was ok with a store credit. I bought it at the Niles store but went to the Norridge location to return to see what selection of frames they had for an exchange. I explained everything at the register and I was told that it works cissy me $12 since I didn't have a receipt. So they works return all but $12! That's a lot of money to charge when they had the item in stock. I showed them the transaction on my bank account for $44.09 which the manager said they had no way of knowing if they was for just one item. How stupid and ignorant is that! I replied, you have the frame in stock at $39.99 plus tax clearly indicates its one item! Didn't make a difference as they said it was policy. My transaction didn't show up when they scanned my card maybe because it hasn't posted yet. So I went to the original location thinking that it might make a difference. It didn't but they were giving me back a few dollars more! How does that make sense. I'll wait a day or two and hope that when the transaction posts, they'll be able to scan and see it on their end. This is highway robbery. Even though I showed proof, they didn't even think about looking at it. I will NEVER walk into a Michael's again. People need to come together and put these businesses out of business so they can't cheat the public. They were going to make 30% off of this. 30%!!!!