CoinStats
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Do NOT use CoinStats — shady company, not to be trusted
Do not use CoinStats. This company is shady and cannot be trusted. I was charged the yearly subscription on 2025-08-30 for an annual renewal I did not want. I attempted to cancel before the renewal — their own login activity shows I accessed my account on Aug 29 — but their website repeatedly signed me out and the “Manage account” button did nothing. I could not complete the cancellation because their system failed. Instead of taking responsibility, CoinStats blamed me, stalled with evasive support replies, and initially refused to issue a refund. Only after I produced screenshots (their own login logs), public Trustpilot evidence of identical complaints from other users, and threatened escalation to Stripe, RBC, and Consumer Protection BC did they finally return my money. This feels like a built-in trap: a broken cancellation flow plus a “no refund if you don’t cancel” policy equals an easy way for them to keep customers’ money. I paid for a year of service and was met with obstruction when I tried to stop the next charge. My advice: avoid CoinStats entirely. If you somehow end up as a customer, monitor billing closely, cancel well before renewal, and save every screenshot and support message — you’ll need them to get your money back.