Sonic Dental
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My unit malfunctioned after just a few…
My unit malfunctioned after just a few months, which was disappointing, but when I contacted Sonic Dental support, Ava handled my issue swiftly and professionally. She quickly arranged a replacement, making the process seamless and stress-free. That said, the design has a significant flaw. For a product meant to be used near a sink, with a water tank positioned on top of the power port, it makes little sense to see a warning to keep it away from water. Given its intended use near a water source, this could be greatly enhanced by adopting a design that is more tolerant or resistant to water. While I wish the product had worked perfectly from the start, the excellent post-sales support and Ava's responsiveness made a big difference. I appreciate the company’s commitment to customer satisfaction and standing behind their products