Patterson Dental
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A mindless company
Patterson sent three different technicians to repair our chair light. On the first visit (4/04/23), the technician stated that we needed a new transformer and that Patterson could not obtain it. So I showed him a transformer from a dental equipment supplier which he felt would work. I purchased the transformer and Patterson sent a second technician to install it (4/11/23). However, the transformer would not work and the second technician said that we were not getting power to the light and that I should get electricians to remedy the problem. I sent the transformer back to paying $40 for shipping and restocking. I had electricians evaluate the lack of power, but they said that the light was getting power and this cost me $400. We purchased another transformer which a third technician installed (4/19/23). I made my concerns known when they asked for a review, but never heard back from anyone. I then sent to concerns to our local Patterson office and they dropped charges associated with the second technician visit, but charged us 3 service charges for delaying our payment. I had delayed paying until I was satisfied with Patterson's attention to the debacle.