Travelocity
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Exorbitant Fee for Flight Change - A Disappointing Experience with Travelocity, an Expedia Company
Today, I encountered a situation that left me both shocked and deeply disappointed. I needed to change one leg of my round trip flight from Las Vegas to São Paulo, a seemingly simple request that turned into an exorbitant financial burden. Travelocity, operating under the umbrella of Expedia, charged me an outrageous fee of USD 4,127.00 for this change. This amount is not just steep; it's unprecedented in my many years of travel. Upon confronting Travelocity about this issue, I was met with a rather dismissive explanation, attributing the astronomical fee to Delta Airlines' policies. However, it's widely known among seasoned travelers that travel agencies, including Travelocity, often receive refunds or compensations for such changes from the airlines. This leads me to question the integrity of their business practices and whether profit is being prioritized over customer satisfaction and fairness. The lack of transparency and accountability in this situation is alarming. As customers, we place our trust and our hard-earned money in these companies, expecting them to act in our best interest. Unfortunately, my experience has been anything but. It's disheartening to see a company like Travelocity, backed by the reputable name of Expedia, engage in practices that seem to exploit rather than assist its customers. I urge potential customers to approach Travelocity and Expedia with caution. Your travel plans and finances might just be at the mercy of hidden policies and fees that serve the company far more than they serve you. To express my frustration and warn others, I am initiating a hashtag campaign: #ExpediaExploits and #TravelocityTrap. It's time for these companies to be held accountable, to treat their customers with the respect and fairness they deserve.