Form Nutrition
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Excellent customer service
I needed a protein powder and wanted to avoid whey/go plant based so in my research I stumbled over Form. I ordered inside their next day delivery window and paid for the same, but got no dispatch email and it didn't turn up. Waited another business day but got no dispatch and no update. I got some marketing emails though so I replied to one, basically thanks for the info how to enjoy the product but when will it show up. A wonderful customer service agent called Melanie got back to me promptly, she indicated she'd raised the issue with the warehouse and she would update me soon. When she didn't get an answer fast enough to suit her she simply made me a new order and made sure it got shipped right away. She also refunded my next day shipping charge without being asked and gave me a small extra discount for the inconvenience. This is customer service done very right! I think the protein itself is a little gritty, even blended in the Ninja with plant milk and a banana but the taste is nice and I've never met a protein powder that didn't have either a taste or texture drawback. The packaging is eco friendly, the ingredients are what I was looking for. I'm sure when I need more I will order from Form again.