Nuffield Health
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Patient safety and wellbeing - failure!
I had a botched rhinoplasty surgery at Nuffield in the Vale in December 2024 which I paid for independently. I complained and was refunded fully as the surgery had been performed so poorly by a ‘Professor’ in ENT and facial plastic surgery. Although my complaint was well managed by Nuffield, I have since found out that the ‘Professor’ who performed the procedure on me has had numerous complaints made about him within both the NHS and private sectors AND is currently being investigated by the GMC - this was ascertained after a FOIA was obtained by myself. I also coincidentally found out he is currently being represented by a Cardiff Law Firm! Whilst I understand the GMC ultimately decide whether to allow a surgeon to continue operating during investigations, what baffles me is how Nuffield can allow a surgeon with such high revision rates, endless complaints, with questions of his surgical and professional ability raised by others within the medical field to still be allowed to operate on patients? I would also like to add this doctor removes all negative reviews from his Doctify which is also incredibly misleading to prospective patients and frustrating to myself as I have no way of warning anyone else not to even consider surgery with him. I am now left with functional and aesthetic issues I did not have prior to surgery, and am facing a complex operation to resolve the issues caused by this ‘Professor’ - this could all have been avoided had Nuffield put the safety and well being of its patients first and banned him from their operating theatres.