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Several months back I wrote a negative…
Several months back I wrote a negative review on my experience with the supervisory level within TWC / Charter Communications. I decided to discontinue my service due to cost and was at their location returning the equipment the next morning. I was informed I was into the first day of the next month of my billing cycle and would have to pay the entire monthly amount. I was at the counter 15 minutes after they opened and it would have been as soon as they opened the door, but there were a few people in front of me. I suppose they had forgotten a world-wide pandemic was going on and senior citizens like me just didn't go out on a spur of the moment. I called customer service several times and was always being told a supervisor would have to approve or deny the dispute. To my shock and amazement (insert sarcasm) none were ever available to speak to me and it would be several weeks before I received an answer. Before going further I need to make clear my issues aren't with the customer service people. They were very helpful and cordial, but handcuffed as to what they can do. My issue is with their supervisors. One day I receive a credit for the exact amount on my bank statement and promptly went on amend my negative review. I am about to amend my amended review. Two months later I get a letter from a collection agency saying I have defaulted on the bill. I was perplexed and angry that TWC/ Charter didn’t contact me directly to resolve this. I don’t dodge bills and have an excellent credit score to back that up. It foolish to think I would jeopardize a credit score a few points below 850 by not paying this small amount if I thought it was a legitimate charge. This will obviously impact my credit and I am extremely unhappy about that. I urge everyone to run from any company under the Charter umbrella.