Osmio Water
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Owner Mark Kent has zero respect for customer
Owner Mark Kent has zero respect for customer. He wouldn't listen and talked over me during two conversations with him. Indra filter 400 stopped working after 4 weeks he said it was the plumbers fault without listening to what I was saying. I was very polite and asked for a refund on casing or a discount so I could get a new one. I said I had no water and had spent a lot of money on the items and plumber to set it up, he just didnt care and had little interest in anything I said, denying all responsibility and talking over me. I could not even finish three words without being talked over in a rude, know it all and aggressive manner. He told me to send an email to info @ osmio if I wanted a discount on a new casing (which was cracked due to sub par design which he is denying flat out). He knew I had already sent various emails to this email. When I asked if I could speak to manager as it became apparent he had no care I had no drinking water after spending so much on his products, and clear he had no intention of discussing any resolution, I asked if I could speak to a manager. He said agressively 'I am the manager', and hung up on me. He gave me the generic email to fob me off, knowing I had already sent various emails to this address (that he was receiving) over the past 2 weeks where I had clearly stated the problem. He said I would need to request a discount there (the address we had been corresponding?) This was after 2 conversations with him. He would not admit that his equipment was defective. It was installed correctly by a plumber who installed them before. He then refused to speak to me when I called back. He was very over bearing and rude and talked over me through the whole conversation, insulting my plumber and my knowledge. A very unpleasant man. I am now left 260 pounds down with a faulty casing unit that lasted 4 wks. The filtered water was very unpleasant too. Very upset with whole experience. I would run a mile from this company. If you have a problem with anything the owner says or dare to put your opinion forth, he will just talk over you in a rude manner, not admit any fault and if you disagree you will get hung up on. When I tried to call back he refused to speak to me and sent an email straightaway then saying he will not offer me any discount (after saying he would, but was not his decision?) and that I need to buy another at full price (after 4 weeks of use!) This was straight after he told me to request discount from info@osmiowater saying it would go to operations team and it was not his decision. This was clearly a lie as he admitted before hanging up on me that he was the managing director 'and it doesn't get much more higher up than me'. Don't trust him and don't buy anything from him, I'm just glad I'm not stuck with one of his £ 400 plus equipments, which judging by other reviews are sub par and go wrong. Judging by these reviews others are also met with the same indifference, rudeness and blame that it is the customers fault and nothing to do with his products. Total crook! The whole experience has been painful, time consuming, stressful and I'm 260 pounds down with no drinking water now for 6 weeks and a huge dent on my bank balance. He even tried to sell me his expensive products while refusing to help me with the product I had already spent money on, unbelievable!