JS Law
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Very poor, unprofessional service
Id like to echo a previous review which is very similar to the experience I am currently having. I am writing to express my extreme dissatisfaction and utter disappointment with the service I have received from JS Law regarding the sale of my property. I am demanding immediate action today to rectify this unacceptable situation. The contrast between the exceptional service I received from Gowland White during the sale of my property and the service I have received with JS Law for conveyance is astounding. My current experience has been nothing short of disgraceful. I have received no updates whatsoever, despite being in a crucial phase of the sale. Multiple messages and emails have gone unanswered, not even acknowledged days later. I am completely in the dark, while all other parties in the chain are working towards completion this Friday—a fact I only know thanks to my own efforts. I have no idea if JS Law is even aware of this deadline, let alone actively working toward it. Furthermore, there is no visible route to escalate a complaint. The complaints portal is inaccessible and invisible. The lack of accountability and transparency is both alarming and unacceptable AVOID AT ALL COSTS. If there was a zero rating available, I would give it!