Pet Drugs Online
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Order sent to wrong address. Customer being blamed
After communicating over email with customer services trying to figure out why my parcel was not delivered. I had found out that has been delivered to the wrong address. You thought this would be an easy solution to this, but they've spent five past emails trying to blame me only to send me a picture of my full address proving that I'd sent them the full address for my order and still accuse me of forgetting to put my house name onto my order. With no sign of refund or a reorder, they have told me to go hunt down my own package at a place I do not know. I do not know the people who live there and I don't really know the address they sent it to with no real confirmation other than a picture showing it at a completely different house. So I'm at a loss of what I meant to do with this company. Do not bother with them. I'm not sure if the fault lies with them or DHL who they use to deliver. I would honestly go back to my previous company that I used to use because it's not worth saving a couple of quid here