Church's Shoes
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I had taken one of my 3 pairs of Shannon....
I had taken one of my 3 pairs of Shannon for repair in the Geneva Church's shop. After a long silence, I received an e-mail asking for my agreement to undertake the work in spite of visible “ damage” ( abimée ) and that I should take the reparation at my risk. I agreed in good faith and 5 days later I received another email stating that the shoes were irreversibly damaged and could not be repaired. My analysis: The repair had already started when they got in touch with me and the damage had already incurred during their“overhaul”. To avoid any responsibility I believe that they asked for my in writing agreement and as soon as I agreed here the reality that the shoes are destroyed. In other words I feel I have been tricked to avoid any possible claim for something that had already incurred during the repair. Comment: There is always time for learning also at my age ( I am 72) as I have been a client for around 60 years!.....A good lesson that also Church’s shoes, of which I have been a client since my childhood in UK with my late British grandmother, has “gone to the dogs”, as she would say. As I have another two pairs of exactly the same model and size, still not yet ever repaired, I will have to look eventually for a reliable repair company and of course chose another company for any other purchase of similar traditional shoes. Church 's used to make superb shoes but it seems that has now declined to complete unreliability and tricky attitude to protect their possible liability.