George

Dec 25, 2023

Inter Cockroach Palace Blue Sea Hotel

We stayed at the Interpalace Blue Sea Hotel in Puerto De La Cruz in December 2023 and had a terrible experience. On the second night we were woken by cockroaches in the bathroom and under the bed. I tried to call reception on the phone which did NOT work. So I had to go in the reception at 5am. The night porter was inexperienced and not sure how to resolve the issue. The receptionist was uninterested and said there are many cockroaches in Puerto De la Cruz - so we should get used to them! After speaking to manager José we were moved to the fourth floor to avoid more cockroaches. The new room stank of cigarettes and the sheets had not been changed since the last occupants. I found the staff in the cafeteria to be aggressive and rude to us My wife was rudely spoken to by Alicia the waitress, causing offence and embarrassment, instead of apologising she continued talking loudly making my wife more embarrassed. Alicia’s displayed a lack of training, professionalism, and lack of education. She hasn’t learned how to communicate politely when approaching customers. ‘Excuse me and Would you mind’ are not part of her vocabulary - for example, during our breakfast Alicia pushed past our table to close a curtain without saying anything. She has no concept of respect for customer’s space or privacy. Other customers complained to us about the lack of variety in the restaurant with the same food being dished out every breakfast, with hot food being served COLD.They had to heat their food up in a microwave. Some customers said to us, they’re going to eat outside, even when they’ve got the meal included in the hotel. We’ve been in 4 star hotels in Italy, and France and they are far better, run with a higher standard of hygiene, and professional staff. Every summer we stay in hotel in Mallorca 3 stars hotel! its breakfast is amazing, with a variety of options every day. I would NOT recommend staying at this hotel at any cost. We would recommend staying elsewhere!