Ortho Dog
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I wouldn't give this company a one-star…
I wouldn't give this company a one-star if I had the choice. Orthodog has been the worst customer service company I have ever bought merchandise from. I very rarely write a review but seeing how my experience mimics all other reviews here I cannot resist. These reviews are here so we can protect ourselves as consumers. I have a dog with a torn ACL and looked into many options as others have on their reviews. This brace is advertised as a effective brace for a much lower cost. I can attest to the same treatment by this company as others have had. Their customer service is pathetic. They are.polite to sell but angry if you are not satisfied with the product. I had my vet prepare the measurements for this brace so my pup would have the best fitted outcome. After providing the measurements and giving this brace a shot I have had nothing but losses. I would have been much better off spending the 300.00 difference for a brace that was made for my dog. This merchandise is not what it is descibe as. It is a velcro slightly adjustable trap that locked my dogs hind legs to the floor because of the slippage in the knee fitting that cannot be resolved. I spoke with the company in a friendly manner to explain my issues with the product to then hear I needed to take pictures of my dog walking in this brace as well as videos so they could make a recommendation on how to adjust the brace or send me another size. Are you kidding? I said the dog cannot walk in this brace. He did not want to move after quickly learning the trap would fall to his ankles locking him to the ground. I felt horrible not for me but for my dog. I contacted my vet which help me with the initial measurements and again to help fitting the brace. Even with expert help they said NO WAY is this going to work. I PROCEEDED TO CONTACT THE COMPANY AGAIN! They did not return my call. Without resolution I then proceeded to contact my Visa company because they have a extra level of protection. I have now opened 3 consecutive disputes on this item because the merchant attests that they have not received the merchandise back. I have provided a tracking number. Wth? I will be contacting the Visa company again and the BBB. NOW I DO NOT HAVE THE MERCHANDISE AND I AM OUT $254.00 AS time goes on here I am sure we will hear them respond to my review with the same demeanor as they previously responded to others. I absolutely would have been extremely joyful had this been what it was advertised to be. I was anxiously waiting for the merchandise to arrive to help my dog and relieve his discomfort but it just became a horrible experience. They will sell but not return that seems to be their ongoing MO. I used this merchandise of course to try and get my dog fitted. The merchandise was used 4 times for fitting purposes for a total of 4 hours. My dog has hair so I am sure there are some residual hairs in the device but would you not expect they would know from experience how to refurbish or clean the returned merchandise from their customers. I am just sick of dealing with this now its out of principle. If you try this just know you have been warned!