Pure Electric UK
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I am writing to express my dissatisfaction with the performance and reliability of the Pure Electric scooter
I am writing to express my dissatisfaction with the performance and reliability of the Pure Electric scooter I purchased in December 2023. Over the past year, I have encountered multiple issues that have significantly impacted my experience with the product. 1. March 2024: The scooter stopped working entirely. I reported the issue immediately, but it took nearly a month for the necessary repairs to be completed. 2. September 2024: On separate occasions, the tire valves for both the front and back wheels were damaged, leaving the tires unusable. 3. November 2024: The scooter stopped working again, repeating the same issue as in March. Additionally, when reporting issues, the resolution process has been unreasonably slow. Waiting nearly a month for repairs or replacements is frustrating and inconvenient.