Coffee Friend
Read all reviews for Coffee Friend →
Coffee friend - Extremely Poor Customer Service
At a loss with the poor customer service I am experiencing from Coffee Friend UK. I took delivery of a Nivona Coffee Machine 3 days ago which is not fit for purpose. It’s incredibly noisy, continually cleaning and the drip tray has to be emptied after each coffee made as it’s full from being required to clean. I’ve spoken with Coffee Friend on numerous occasions who offer no customer service, option to return or repair. I’m asked to upload a video each time I speak with Coffee Friend, and have sent over 10 videos in two days. Coffee friend have customer escalation process, and offer no return option for a faulty machine. I will be raising with trading standards and contacting their UK Sales Director for support.