Altar'd State
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Terrible
Terrible. I love their clothes but this most recent experience has made me no longer a customer. I placed an order on 1/5, the next day I received an email my order shipped and I was charged. 3 days later I get a notification that my complete order did not ship and that they would be correcting my charge. Well after speaking to their customer service department I was told that I was not eligible for a refund or an order cancellation because my order shipped already. But that they would refund my shipping charges. I wasn’t going to be charged for shipping but when they cancelled some of my order I was being charged shipping. They messed up and they refuse to admit. So now I have $160 pulled from my account for the original charge and have to wait for them to refund it because there’s another charge of $110 for what they actually shipped and another charge for $98 because that’s the difference of shipping costs. So I have over $350 worth of charges because they don’t know what they’re doing and blame my bank for not processing things quickly enough. It’s illegal for them to charge me until it’s been shipped. Save your time and energy don’t online shop there