Economy Energy
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I have been harrassed into paying bills…
I have been harrassed into paying bills which had already been paid. I Had large sums of money taken from my bank account unauthorised, which has lead to multiple bank charges. I was overcharged and slapped with an almost 600 pound bill last year, after I paid my bills monthly via DD and continued to give meter readings every month. We were never contacted about this bill until it had wracked up to almost 600 pounds. I called and paid the bill full after an employee told me, that if I did I would be able to switch suppliers with no problems. They informed me if I paid it in one go I wouldn't have any debt collectors on my door step. So I paid the bloody bill, lived from food banks for a month. Only then to be called/texted continuously and threatened by employees to pay even more outstanding bills!! Bills which when asked directly to investigate "never existed". Everytime our switch for electricity was stopped we questioned the employee if we had any outstanding credit and were told over and over again that we did not. We were also informed that we should be able to switch without any issues. 8 attempts later and still no joy with changing our supplier. we were told numerous times over the phone that we didn't have any outstanding credit on the account. This company owes us money, won't let us switch to a new supplier we have tried 8 times to do so and every single time they have put an obstruction on our account. I received and email last week threatening me into paying another hefty bill after being informed we owed nothing just before Christmas.