Enzo

Mar 26, 2025

This company is absolutely horrible

This company is absolutely horrible. I place an order the 24th of February 2025 and their partner SKYNET supposed to collect my envelope with important documents the day after and they didn't come. I called them the same day and they told me they will collect it in the afternoon. They never came. Soon I contacted ParcelABC and they sent the courier the 26. I had to send the envelope from Dubai to Italy urgently and the 3 to 5 days delivery as they claim on the website was pretty good to me. After the parcel reach to Italy magically disappered for several days ParcelABC told me that there was a problem with the envelope in custom(an envelope with documents?????). After days of pushing, they sent a message that the envelope was lost and they were proceeding for the refund of the money(after I asked for it). The 18th of March 2025 I received an email quoting that magically the envelope had been delivered the same day. Of course I asked for the refund because at that time the same documents were useless to the receiver and still I didn't receive it. Of course this is all documented. Please do yourself a favour, spend a little bit more with a serious and trustable courier and don't even think to give to this people anything and if you do, well good luck. This is an answer to ParcelABC reply: Ilona (13 03 2025 06:42) Dear Client, Please note that we will refund you total shipping charges ( total payment for this shipment). Refund would be done next week. Best regards. ParcelABC Look at the date when the message has been sent by a member of your team(13/03/2025). You supposed to refund the total shipment the week between 17/03/2025 to 22/03/2025. So let's see if you do it by tomorrow Friday 28/03/2025. Too easy to apologise: Not accepted. Friday 28/03/2025(today is 02/04/2025) has passed and still I didn't receive any refund. Right now they said they will not refund the money. As I told in my first review stay at large from these scammers and thieves.