SR
SriLankan Airlines Official
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If I could give 0 stars
If I could give 0 stars, I would. After I cancelled my return flight (on time) at the beginning of January, I received a confirmation email that I would receive a refund within 20 working days. I have not received any refund to date and it has been two months now! To make it worse, they are not replying to emails under the email address that is supposed to be contacted in these matters. It has been two months and they owe me 529.90 GBP. The customer helpline is anything but helpful, telling me they cannot find my ticket number in their system (strangely enough I paid for these flights and took the first under the ticket number). How is this supposed to be a professional airline? This is scandalous!