The TJX Companies
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I am going to start with saying this is…
I am going to start with saying this is not about my local store. This is an issue with the online store. I ordered an item online. I did not get the item I ordered the information inside the order is not mine. The return slip does not have my item, address or order number. So I called the customer service and was told no refund without a return. Fine don’t like the item I got I am more than willing to return it. But how will they know to refund my order? No answer from the rep just return the item and you will be refunded. Nope don’t trust you now. So I go to my local store to see if they can do the return/refund. No they can’t unless they have the physical item in the store as in they sell it. So they offer to call customer service for me. Again just return the item and a refund will be issued. When asked 3 times how will you know who to refund they finally tell me to print out my order confirmation or write everything out and put it in the return. And wait for it to be processed at the return center. It can take 3-4 week total to issue refund. So not worth it