Princess Cruises
Read all reviews for Princess Cruises →
what's a reservation for if Princess keeps changing it after it's been paid for?
We recently made the payment for the reservation for a trip on the "Enchanted Princess" cruise line to the greek Isles. We made the mistake of booking both the flights and the cruise through "Princess" owned by Carnival Corporation. Right after we made the payment (about $10k), we got a notification that our flights had been changed. The change gave us only 55 min connection time for our flight to Rome. We called to try to get it fixed. After 2 hours on the phone, we got disconnected and nobody ever called us back. Our flights would get changed a few more times, each time for the worse. Not only our flights got changed, our cabin has been changed as well. Now what we have is a far cry from our original reservation. A reservation is meant to be kept. If you can't fulfill a reservation, especially after it's paid for, what are you doing in a business where reservations are the vital contracts between you and the customers? This has to be the worst experience we've had with a company. Where is the integrity and honesty? If i could give a negative star, i would. You don't deserve a star.