Economy Energy
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STAY AWAY!! SERIOUSLY STAY AWAY!!!
STAY AWAY!!! Terrible organisation. Customer service is non-existent. I switched and they owed me money after electricity and gas bills were reconciled. I now receive a threatening email every week demanding payment for a debt I do not owe. I’ve called Customer Services to rectify the situation over and over without any resolution. I’ve made official complaints and still the emails keep coming. After yet another email, I called in again today, raised another complaint and (to my disgust) I could clearly hear several members of call centre staff laughing and joking about the length of time Customer complaints had been left open for and making jokes about Customers negative experiences. Now I realise why my complaint hadn’t been dealt with and I have no faith it will. I find the cultural attitude in Economy Energy absolutely disgusting. To be laughing and joking about Customers in financial hardship and finding their own poor behaviour funny is unbelievably bad. This company needs shutting down!