Jade

Jul 18, 2025

Nasty and unprofessional engineer encounter

I took today off work to be home for a scheduled engineer’s visit and had been up since 7 a.m. waiting. No one knocked at my door, but later I found a note saying the engineer had already been and left. I called the company straight away and explained what happened. To their credit, they arranged for him to come back the same day. When he returned, I was met with a very unpleasant and unprofessional attitude. He raised his voice at me and said, “I did knock — you’re lucky I even came back.” It was clear he was annoyed about having to return, and the whole interaction felt horribly hostile. As a woman home alone, I found his behavior quite intimidating and uncomfortable. I appreciate the company’s quick action in sending someone back, but the way I was spoken to today was completely unacceptable. I hope they take this seriously and make sure future visits are handled with more professionalism and respect.