Zoro
View company profile →
I have purchased many items from Zoro…
I have purchased many items from Zoro and for the most part I am happy. They usually have good prices and often send out discount codes that are really good. They also have a very broad product selection. However their website is really bad and very poorly organized. If you know the exact manufacturer part number you can usually find it through search, but if you just try to search for the name it often does not show up. The problem is usually do to how the items are labeled and categorized. Really really bad. Customer service can be excellent or horrible. Returns are usually easy which is good. However, they blame FedEx for things that get damaged in shipping even though it was due to poor packaging. Metal stock purchases have been very poorly packaged and I have tried to give feedback to their warehouse, but they just respond that they can't do that and there is no option to give feedback. Will I order from Zoro again? Most likely, but if it is important I will order from somewhere else.