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Energy Ombudsman
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We got a reasonable decision and some…
We got a reasonable decision and some redress against the errors made by the energy company. I was really impressed by the effort and attention made by the case handler (Amanda). It was a complex case and she worked extremely hard. We did not get everything we wanted but I feel like it was a much fairer outcome. Grateful that we had an option of going to the Energy Ombudsman when we found ourselves dealing with years' worth of billing issues and many thousands of pounds of disputed charges.