Bank of Ireland
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1 star is too many
We were applying for the house mortgage after 20 years of renting in Ireland, we have got an offer - mortgage approval from BOI, and it seemed to be a romantic journey to the new home door step. It was actually disaster that took nearly 6 months to get the final key. Because of BOI delays. Our solicitor did all right and in time, now, the BOI team had done 2 times same spelling mistake on the letter of offer, they have printed our new address two times wrong, it took the time to fix. The main mortgage person with whom we were in contact has never apologized about this, more than that, we had few times to repeat the questions to get the proper explanation about the mortgage process updates. After I made a complain about their mistakes, the other lady from BOI has contacted me and has apologized but she was surprised about the issue with the mistake on the document. I do understand that mistakes can be and would never write a negative review, but this bank has sent by post 3 times the official documents to the wrong solicitor, they just did not bother to ask me to confirm my solicitor's details. Well, what can I say, the mortgage team of BOI is not professional at all. I regret that I did not choose the other mortgage provider.