Dan Murphy's
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Shocking Customer Service In Store and…
Shocking Customer Service In Store and Online I'm writing to express my frustration with a recent online purchase. I ordered one dozen bottles of wine, one bottle of Scotch whisky, and two bottles of La Plancheliere French Craft Pink Gin (700ml) today at 11:55 AM. I traveled 57 km to your Wangaratta store with my disabled husband, expecting a smooth pickup experience. Upon arriving, I found one bottle of gin was missing from my order, which no one informed me of when handing the order over - Upon querying this fact the store manager, informed me they only had one available but no one had intended to let me know. I was outraged that I received no prior notification about the incomplete order, as I would not have made the trip for just one bottle, especially since BWS is much closer to my home. I also inquired about my $46 refund for the missing item, but have yet to receive any confirmation. After waiting in the store for 38 minutes, I finally received a note from Susan from the Endeavour Group saying my refund would be processed eventually, which was disappointing. The lack of professionalism from the store manager was unacceptable; her sarcastic remarks and dismissive attitude were highly inappropriate.