Bowtastic Hair Accessories
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School accessories
Ordered school bobbles from the black range only for 4 of the items to turn up dark grey. I emailed straight away as everything else ordered was black just these 4 and was told they were charcoal and if I wanted to send them back it would be at my own cost. So £3.95 for postage and then a 20% restocking fee. This would cost more than my items. I had a look on the website as I couldn't quite understand how I managed to order grey when I was in the black category and anything dark grey is in both the black and the grey categories. Totally false advertising for the colour. There is no pink in the red section or baby blue in navy/royal blue so I don't understand why it is there. So I am left out of pocket and need to replace these elsewhere as they don't go with the uniform. Won't be ordering again, there seems to be great customer service as long as nothing is wrong with the order. I wish I could add a photo to show the comparison of colour between the correct black items and the grey.