ASIANA AIRLINES INC.
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OZ521 ICN-LHR MS NAM EUNJI (ASSISTANT PURSER)
Dear Sir/Madam, I am writing on purpose to give you some of my opinions. My name is Sze Wing Chung. I travelled with my parents on 13th MAR with OZ521. Our seat no. are 5A, 5E, 5F. Firstly, the new business check-in counter is very convenient. The luxury environment made me feel comfortable. The check-in ground staff is polite ＆ patient. She explained all of my confusion in detail. Secondly, although there are many turbulence throughout the flight, however, all of the crew members are professional and calm. Well performance of all of the cabin crew. Unfortunately, I couldn't remember all of their name, one of your assistant purser MS Nam EunJi was outstanding, she kept her smile for the whole flight even it was a long hual flight with 14 traveling hours. Everyone should've learned about her active spirit. She always gave me a positive example. She can handle all the task effectively. Furthermore, I would like to praise another crew member as well. She is in short hair, an assistant purser (sorry, I have forgotten her name), she was responsible for serving me and my aisle too. She is hardwork, and the obersevation level is high and smart. Also, she can solve the issue efficiently. Apart from this, cabin manager and all the cabin crew are friendly, smart, helpful, workhard, and polite. Thank you for your service. Besides, both meal services are conducted smoothly. I love the strawberry vanilla panna cotta and the chest nuts cake very much , and all the bread rolls are attractive. The Amuse Bouche is tasty, too. Thank you for the whole inflight team members. I will choose the Asiana Airline again. Finally, thank you for bringing us to the destination safely. Our overall experience is prefert, and we are highly satisfied. Thank you. Have a nice day.