The TJX Companies
Read all reviews for The TJX Companies →
BEWARE OF WHAT CAN HAPPEN WHEN TJ MAXX…
BEWARE OF WHAT CAN HAPPEN WHEN TJ MAXX MAKES A MISTAKE! I am completely shocked at the terrible treatment that I experienced today with both TJ Maxx as well as Synchrony Bank (TJ Maxx credit card). I considered myself a Maxxinista for decades, but never again! I placed a large order today, and noticed in my email confirmation that my address was incorrect. I moved, and changed it at the site as well as the credit card. I even verified it before I placed the order. So- I immediately called customer service. Not only were they not helpful (to say the least!), but downright rude. My problem, too bad...if I wanted to make an address change, call UPS, set up an account and cause a re-direct of the package... I said that was crazy- I just placed the order minutes before. NOPE! Not going to help. I asked for a supervisor. Rudely told that no one else would help, I was wasting my time. I said that I would hold. And hold and hold and hold...finally came back and said that no one was available. No one. So, I said that I would like to cancel the order. "No" I was told: too late. Can't cancel after an order is placed. I said this is crazy! I JUST PLACED THE ORDER MINUTES AGO. Didn't matter. I went on the TJ Maxx site and tried to send a complaint. It bounced back TWICE!! (I saved copies of everything). SO- then I called the TJ Maxx credit card company. I said that I wanted to be sure that no charges went through today. The woman that answered said that she did see some charges from a few minutes ago. I said that I wanted to be sure they did not go through. She said that the only way to do that would be to file a complaint, and they have 60 days to respond. "What are you talking about? I do not want this order, I do not want these charges. The order will go to a wrong address and I cannot cancel?" She said, yes, that's right. I said that I would like to cancel the card. She said "no problem, it is cancelled. Anything else I can do for you today?". This is shockingly unbelievable lack of service. Not counting the fact that I was a perfect credit card customer, and a long time TJ Maxx customer. I have spent thousands of dollars here. SO BEWARE- as long as they do not make any mistakes, everything will be fine. As soon as they DO make a mistake, you are on the hook. They will not help, really don't seem to care, either. NEVER BUY FROM THEM ONLINE- and NEVER get a card from Synchrony Bank-Bunch of crooks.