Hawaiian Airlines
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NEVER AGAIN, WORST AIRLINE EVER
**Review of Hawaiian Airlines Flight 48 from HNL to Oakland** My recent experience with Hawaiian Airlines on May 3, 2024, flight number 48 from Honolulu (HNL) to Oakland (OAK) was deeply disappointing and distressing. The journey was marred by significant delays, inefficiency, and discriminatory treatment that left a lasting negative impression. Upon arrival at the airport, we encountered substantial delays due to errors in the ticketing process, taking over an hour and a half to correct a simple misspelling of my last name. Despite our early arrival, this set a troubling tone for the rest of our journey. We explicitly requested to be seated together due to my wife’s advanced pregnancy, and although we were assured this would be arranged at the gate, the staff was hostile and unaccommodating. Even after offering to pay to sit together, our request was denied. My wife was subjected to unnecessary discomfort and stress, which was highly concerning. In my increasing frustration and concern for my wife’s health, I attempted to switch seats on my own. Instead of understanding or assistance, the staff’s demeanor became hostile and rude. Throughout the flight, basic services, such as drinking water for my pregnant wife, were denied for an inexcusable duration of approximately eight hours. This neglect not only disregards basic passenger care but also posed significant health risks. The overt discrimination we faced as Muslim passengers was particularly troubling. We were met with dismissive attitudes, refusal to provide basic accommodations, and unwarranted threats of removal from the aircraft. This behavior made us feel unwelcome and marginalized. Additionally, I had been stung by a jellyfish earlier that day and was not in good health. Despite informing the staff and receiving medication, there was a complete lack of concern for my well-being throughout the flight. The distress was compounded by law enforcement involvement upon disembarkation, subjecting us to unwarranted scrutiny and investigation, further exacerbating the trauma of the ordeal. I strongly urge Hawaiian Airlines to investigate the conduct of the implicated staff members and take appropriate disciplinary action. I also recommend implementing policy changes and training programs on cultural sensitivity and diversity awareness to prevent similar incidents in the future. This experience has been extremely disappointing, and I hope Hawaiian Airlines takes the necessary steps to ensure better treatment of passengers moving forward.