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You have gone out of your way to be helpful. The price of the product is good (I have looked around and compared) and I wasn't expecting free delivery. Customers love getting better service than they expected :)
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The house being surveyed was a 3 bed mid terraced house built in the 1980's. James was thorough in his investigation, the report covers everything I expected and brings up some points I hadn't thought to check out for myself when viewing. The survey report is in a standard RICS Homebuyer format which is logical and easy to follow. I liked that the report even contains photographs and think this might be James' own doing. I have not marked this as excellent just because we had some confusion in communication about the date and time for the survey. The estate agent and I were told different dates which made me feel unsure what was going on. It was all fine in the end, and thank you.