Dex Property Management
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Shocking lack of professionalism
Terrible. Absolutely awful. I am shocked at this company’s blatant lack of due diligence , integrity and professionalism. I rented from them for about 10 months and everything was absolutely fine until my lock had broken one day when I got home. I called the company on the emergency number (as it was early hours) and they spoke to the locksmith when the incident occurred so that there were not issues with paying me back for the costs later (300 pounds). Later on that day they asked me and my house mate to send pictures of the broken lock and of invoice for it which we did. After this incident I was due to move out at the end of the month anyway so I asked for the locksmith costs to be returned to me with my deposit but of course they did not do so telling me that my house mate had broken the lock purposely which of course doesn’t even make any sense. Because of all the trouble I have had getting the money back I decided to contact the locksmith and get a formal email sent from the company including a copy of the invoice stating that we did not damage the lock. They continue to refuse to pay the money back. Absolutely appalling behaviour and lack of professionalism.