iD Mobile
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Not interested in Loyalty
Loyal customer for a few years no issues until i tried to get a new deal. Saw a fantastic deal, so good i also persuaded my wife to take up the offer and move from O2. Both our new phones artived promptly and my wife was able to set up quickly and easily mine was not so straight forward. Even though it clearly stated in the order i could keep my number, bacause i was already an ID mobile customer i was not able to transfer my number from 1 ID account to another however i could get an upgrade via yhe website or app. I was advised to return phone and they would refund all costs. That was 4 weeks ago and i am writing this review after chasing up 5 times (2 of which have been with the complaints dept) and still not recieved a penny back. To add insult to injury having an upgrade was at least 3 times the price of the deal. Complaints line was unsympathetic stating what would you like me to do. I am currently waiting for them to refund my handset costs also with £65 which is for inconvenience and return postage. If i font recieve it tjis time i will file it at the small claims court.