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BJ

Bart J

4Reviews
4.5
4.5 out of 5 stars

Reviews by Bart J

DJ

DJI

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3 out of 5 stars

Sent my DJI O4 Air Unit for repair

Sent my DJI O4 Air Unit for repair. Instead of fixing it, they claimed it had physical damage (which it didn’t), kept my cable and adapter board, and offered to sell me a “discounted” replacement for more than it costs locally. On top of that, they refused to return my original unit. Absolute scammy behaviour. If you’re from the UK, avoid sending your device to their EU repair center — they’ll just keep it. CAS-22088807-Z3J9Z7 UPDATE – May 12th DJI has responded, labeling my O4 Air Unit as a "total loss" and offering a 15% discount for a replacement. Unfortunately, their assessment is misleading and fails to address the real issue. They noted the USB-C port as faulty — yet I connected the unit to DJI Assistant 2 and even updated the firmware before sending it in. The real issue was corrupted NAND memory, which only affects recording, not the core FPV functionality — and they didn’t even diagnose this. They also marked the camera and cable as "missing." I intentionally did not send the camera, as it’s securely soft-mounted in the drone canopy, and removing it risks damaging the shock-absorbing mount or losing the small rubber dampeners. This has nothing to do with the issue reported. As for the cable, I did send it, and it includes the MIPI-to-camera adapter board, which is a critical and hard-to-find part. Without this adapter, I cannot even connect the camera to another unit. If DJI keeps this cable, they are effectively making my entire system useless. I never consented to any part removal or to scrapping. I do not accept the repair offer, and I expect my original unit and cable returned at no cost. This is not about the money — it's about proper customer service and respecting property. DJI, please step up. Update: Reached an agreement After further communication, including a direct phone call, I was offered a replacement unit at approximately half the regular market price. While not an ideal resolution, it represents a form of compromise that I was willing to accept. A word of caution to other European customers: avoid purchasing DJI products from Chinese retailers if you live in the EU/UK. These units aren’t covered by the local warranty and may have to be shipped to Hong Kong for service, which complicates the entire process.

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