Coastal Moving Services
View company profile →
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY! I wish I had listened to all the negative reviews. I was really excited after my first estimate with Steven. He came off super friendly—saying things like “I got you, girl” and acting like he was giving me deals or waiving charges. But it was all fake. Everything changed after the second estimate call. The original quote was low, and I was thrilled. I asked if I could call my partner to confirm, but Steven rushed me, saying my move was last minute. I ended up signing the contract under pressure. Three days before pickup, I got the final call—and they had added $2,000 to the price! Why? Because Steven supposedly didn’t include my queen bed or my futon frame—even though I clearly said I had both during the original estimate. When I tried to cancel and get a refund, they told me the 72-hour cancellation window only applied to the first estimate, and that a driver had already been scheduled so it was too late. When my stuff was picked up, the actual company doing the move turned out to be Loadrans LLC, not Coastal Moving. The driver also made it sound like I’d get my delivery by June 1st. So my partner and stepson waited at the house—but nothing showed up. I called Loadrans LLC—no answer. I called Coastal Moving, and they told me June 1st was just a “suggested” delivery date, and legally they had up to 30 days to deliver. They also told me no driver had even been scheduled yet. During both estimate calls, I asked to send pictures of all my items to get an accurate quote—they refused. After pickup, I ended up paying another $3,000. They claimed they’d give me 24–72 hours’ notice before delivery. Instead, they called 20 days later and gave me only six hours’ notice. My partner had to leave work to meet them. I haven’t unpacked everything yet, but I already saw that they stacked fragile boxes on the bottom with three heavy boxes on top. I’m terrified of what I’ll find once I open everything. If you decide to use this company: READ the contract carefully Put an AirTag in one of your boxes—because I had no idea where my stuff was for 20 days This was one of the most stressful and expensive experiences I’ve ever had. Please learn from my mistake.