The Insurance Emporium
View company profile →
Customer for 5 years, hoping not to wait that long to hear if claim is accepted!
Been with Insurance Emporium for 5 years with numerous policies (currently 4) and fortunately have never had to claim... until now. Have had no end of hassle trying to get email confirmation that they have received all the paperwork required to process my claim. Eventually phoned to be told they received all necessary paperwork last Tuesday and would take 7 to 10 days to review my claim! When pressing for an answer whether they would likely get back to me this week, they would not confirm and fobbed me off with an excuse that they were extremely busy with claims at the moment and were dealing with them in receipt of datal order. I am extremely disappointed so far with the claims service, far too slow, in this day and age it is unacceptable to not be automatically kept informed of where a claim is in the process. They are quick to send an email letter to let you know that the condition will no longer be covered from next renewal though- this is sent automatically im told. Surprise surprise. They appear to have updated their customer area on their website, it just looks pretty but has no use at all to customers. If they truly did update their website to be more customer friendly then they would free up back office to process claims much quicker instead of leaving customers, and loyal, long standing ones at that to hang, waiting for days on end during what is already a very stressful time to find out what (if anything) will be covered.