H10 Hotels
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H10 Rubicón palace
H10 Rubicón palace, Lanzarote. The hotel itself is really disappointing! Its uncleanliness is shocking, the children’s pools are dirty! I can’t judge on the main saltwater pools as my children spent all of 5 mins in them due to the saltwater stinging their skin. On arrival after a delayed flight we eventually arrived at our awful room! It was damp, even the beds felt wet! The walls were mouldy and crumbling absolutely nothing like the photos! I cried! We then went back up to reception to complain! No response, apology or offer of improvement unless we paid for it! Therefore we paid an extra £1500 to upgrade our room and get the Privilege to try and cheer us all up! Room wasn’t much improvement at all and also nothing like the photos! All we could hear from our room was an air con unit opposite on the roof! If it wasn’t 2am in the morning I would have complained again. The food is basic and not much option in any of the buffet restaurants! We couldn't book into any of the other restaurants unless we wanted to eat at 9pm with children. No options for children's food other than chips and chicken nuggets. The privilege was not worth it and served the same food with less option! The children’s park is dangerous and falling apart! Everywhere is old and crumbling! The loungers are mouldy and broken and the umbrellas are permanently in the ground so are not with all sets of loungers, they’re all falling apart and most are broken! My mum was travelling with us in a wheelchair which we rented from the hotel! It was dirty and smelt like urine. She spent most of her first day waiting in her room for them to fix her safe! The majority of the staff were rude and unhelpful. The queuing for a drink was at-least 20 mins! The entertainment was awful and nothing really set! The entertainment room was really dark and scruffy with broken chairs! The piano room was table service and took ages to get served! We actually felt like the staff acted like they were doing you a favour by serving you. It’s actually shocking for the price we have paid! This is definitely not a 5* hotel! I wouldn't even give it a 3*!!