Marriott Vacation Club
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Marriott - vacations ruined
What began as a simple Vistana arrangement has slowly turned into a heavy financial burden filled with confusion. In July 2023, we went to what we thought was an "update meeting" but found out it was actually a sales presentation. The representatives told us about using extra points to cover maintenance fees, though we later learned we would need to handle the rental process ourselves. Their plan to combine our accounts never happened. The situation became more upsetting in May 2024 when, after telling them about our money problems, a manager suggested we "upgrade" and simply stop making payments on part of our ownership - advice that left us feeling confused and let down. The paperwork mess that followed has been very frustrating. We've received mixed-up letters - denial of use notices, lien warnings, congratulations on final payments, and new loan statements - all coming within weeks of each other. One document says we're getting a $3,241.37 refund while another says my husband suddenly owes $179,613 with heavy $2,421.01 monthly payments. This messy system seems to confuse owners without meaning to and pull them into more and more complex money problems. The lack of connection between departments, unclear sales talks, and mixed-up letters show a company that has trouble keeping things organized. After thirty years of being loyal customers, we now face unexpected stress, money worries