RSD Travel
View company profile →
Psychological, unethical manipulation techniques lost these potential customers
They have lost some potential customers from the outset. I rang the number to gain information. I was happy to gain more information and consider whether I wished to take them up on the special offer. While I considered, I was persuaded to reserve the booking, with the benefit that I would receive all the information, with the impression that I would just let them know in a couple of days if I wanted to keep this reservation. What was not made clear until I received the e-mail, was that if I did not contact them to cancel or change the booking, it would automatically turn into a 'binding booking'. To extra add to my annoyance with this, I said I did not want the gourmet extra addition, but I would look into it and consider it, but again I was encouraged to add it, receive more information on it, and then decide. I did not receive any more information than I already had. So for anyone with vulnerabiities, neurodiversities or general forgetfulness or with internet issues for a short space of time, this could be disastrous. All it would require is forgetting about this for 2-3 days, not feeling confident enough to cancel this booking, not contacting to cancel the reservation and it would turn into a binding booking. The only saving grace is at least the e-mails sent made it clear - as long as they are read with a mediocre inch of carefulness. Still, if they are not read, not expecting it to turn into a binding booking, that would be problematic. If I want to book something, if it is really good, I will book it, I do not need these manipulation techniques. Such psychological manipulation tactics are appalling to me so has put us off booking now. I will be asking the magasine that I received the offer from to no longer advertise them, as this behaviour is unethical and manipulative.